Yes, Hawkins Systems Co. applies a dispatch fee to all service calls. Travel beyond 30 miles from Lake Saint Louis may include a mileage fee.

• Within Service Area: $95 during hours of operation
• After Hours: +$40 (4 PM–8 AM Mon–Fri, weekends, holidays)
• Over 30 Miles: $3.00 per additional mile
• Parts/Supplies Pick-Up: $2.00 per additional mile

We accept all major credit/debit cards, approved ACH/Bank Transfers, and Cash (COD) if approved by HSCO management.

All services require a 50% deposit after estimate approval and VSA signing. Once submitted, a dispatcher will provide your technician’s ETA and details.

Yes. All services performed by HSCO ASE Certified Technicians include a workmanship warranty. Client-supplied parts are not covered.

Yes, but HSCO cannot warranty or be liable for client-supplied parts or materials.

No. To receive warranty coverage, choose HSCO-supplied parts.

Yes — notify HSCO at least 2 hours before the appointment. Same-day rescheduling is available at no extra cost if eligible.

1. Notify HSCO at least 2 hours prior
2. Ensure your Vehicle Service Agreement is signed
3. Select a new date/time
4. No extra cost if eligible

We serve St. Charles County, Lake Saint Louis, St. Peters, and the Greater St. Louis Metro.

ASE stands for Automotive Service Excellence — the gold standard for testing and certifying technicians in the automotive industry.

ASE validation ensures:

• Accuracy — All procedures meet industry standards.
• Safety — Techniques are verified for proper use.
• Education — Viewers receive trusted, correct repair guidance.

Our Privacy Policy explains how HSCO collects, uses, and protects your information across all platforms and communication tools.

We collect:
• Personal info (name, phone, email, vehicle info)
• Technical data (IP, device type, browser)
• Operational data (fleet records, vendor/tech info)
We do not collect information from individuals under 18.

We use data to: dispatch technicians, process payments, manage accounts, fulfill legal obligations, and support operational needs.

HSCO does not sell your information. Sharing only occurs with internal teams, trusted vendors, law enforcement, or during emergencies.

Yes — to improve performance and user experience. You may disable cookies in your browser.

We use encryption, secure storage, restricted access protocols, and routine audits.

You may request access, correction, deletion, or communication preferences by emailing commandcenter@hawkinssystems.net.

No — HSCO only serves U.S.-based customers and does not process data from the EEA, UK, or Switzerland.

Updates will be posted to this page. Review regularly for the latest version.

Hawkins Systems Co. — Privacy & Compliance Division

📧 Email: commandcenter@hawkinssystems.net
📞 Phone: (636) 378-3497
🌐 hawkinssystems.net